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Products - Incident Management
ConnectM's Trouble ticketing software has been built to support following features and can be integrated with any kind of event source.
Live Ticket Monitoring - for NOC users who operate over 24x7
Configurable workflows to be followed for the life cycle of a ticket.
User to asset mapping based on locations, geography or assets
Support configurable categories of Tickets like Critical, Major, Minor etc.,
Multi level escalation matrix configurations
Notification of Ticket/Escalations by SMS, EMAL or IVRS
Dashboards to monitor SLAs
Manual Tickets can be initiated and tracked.